For the purposes of this Data Protection Policy:
Our Policy general clauses:
1. Who are we / Our contact details
3. What data we may collect from you and other users.
4. How we may use personal information
5. How we protect personal information
6. GDPR compliance clauses and rights
1. Who are we / Our contact details
You may also contact our support or representative team on any matter by the following contact details:
Office phone number: +12029512580
Email: suppor[email protected]
Email for requests concerning personal information and GDPR: [email protected]
Support Ticket System (for creating applications and issues): https://dtxplatform.com/contact-us.html
Please note that the general website www.dtxplatform.com and its subdomains may contain external links to other third-party websites. We do not accept any responsibility or liability for third-party websites on their policies or how they process your personal information. We strongly recommend you to examine these third-party websites policies before submitting any personal information.
Also pay attention that we process and collect personal data not only on the Website, but also on third-party websites of our partners when providing our services.
Processing of personal data takes place in accordance with GDPR and the following principles: accuracy, lawfulness, integrity and confidentiality (security), fairness and transparency, purpose limitation, data minimization, storage limitation.
3. What data we may collect about you and other users.
We may collect and process the personal information that you provide to Us by submitting the registration form on our Website, subscribing to our newsletters form, and performing any other actions on our Website (Platform).
The information you provide may include your first name and last name, address, e-mail address and phone number, phone number address, state, province, ZIP/Postal code, financial and credit card information, personal description and photograph, usage data and any other information.
As well, by a user performing any actions on our Website (Platform) we may automatically collect the following information:
__Your DTXplatform credential information, personal information, platform, OS and browser versions, timezone, IP (Internet protocol) and other technical information.
__Analytical information considering your Website (Platform) visits. This information may include: The incoming source of your visit, your behavior flow, bounce-rate, enter and exit pages, page response times, certain pages spending time, and other information.
__We use SSL certificates for end-to-end encrypted connections among all of our servers and Services. We do not store any of your payment or credit card information on our servers. The data is encrypted and securely stored by independent companies that provide payment-processing services for the DTXplatform.
4. How we may use your personal information
4.1. Legitimate grounds
Please examine the list of legitimate grounds that sets out the manner in which we will process the different types of personal data we hold as data controller:
We may use Personal Data for the following purposes:
__To provide and maintain our Service, including to monitor the usage of our Service;
__To manage Your Account on Website;
__The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user;
__To contact you by mail, telephone according to your Account
__For other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
__We may use your personal information for marketing purposes to promote our Website (Platform) and DTXplatform services.
__In the process of using and processing data we keep a balance between the importance to comply with a legal obligation (AML, KYC, GDPR, etc.) and the importance of our legitimate interests (updating our records in order to study how customers use our Service).
Please note that we need additional consent in order to add you to DTXplatform newsletter mailing list.
However, you still may receive technically-important information considering our services.
In both cases, you have a right to unsubscribe from any mailing lists using the opt-out form or any additional applications described in this Policy.
4.2. Disclosures to third parties.
We may disclose your personal information in the following cases:
__For the purposes set out above who will be subject to obligations to process such information in compliance with the same safeguards that we deploy.
__On demand by court order and/or regulators or law enforcement and at the request of the competent authorities regarding legal proceedings or investigations.
4.3. World Base Check/KYC/AML and other checks.
As part of the USA legal system, we have an obligation to perform certain procedures aimed at prevention of illegal activities. Under this obligation, We and other organizations may also access and use your personal information to undertake KYC/AML checks, credit checks, and checks to prevent fraudulent or illegal activity and money laundering. Your personal data may be passed to the relevant authorities including credit reference agencies and fraud prevention agencies if the information provided lacks credibility and/or You are suspected of fraudulent or illegal activity. As well, We will keep these records in order to prevent any illegal actions in the future.
4.4. DTXplatform LLC will not sell, purchase, provide, exchange or in any other manner disclose Account or Transaction data, or personal information of or about a Cardholder to anyone other than anAcquirer, Visa/Mastercard Corporations, or in response to valid government requests.
5. How we protect your personal information
5.1. Personal data security
DTXplatform maintains commercially reasonable physical, electronic and procedural safeguards in order to protect your personal information under the laws and requirements of data protection. Our data servers are protected by security mechanisms and protocols and the personal data stored can only be administered by the strictly controlled public.
However, no data transmission over the Internet or website can be guaranteed to be secure from breaking-in. Please proceed with any transmissions at your own risk.
5.2. Data retention duration
Your personal data required for the processing purposes will be retained as long as it is necessary.
The personally identifiable data of Other users may be retained for up to 28 days. After this period all data is kept in aggregated, anonymized form.
The data retention duration is based on the use of Service and business needs. Any unnecessary information will be irreversibly erased.
6. GDPR compliance clauses and rights
The right to be informed
You have a right to be aware of our personal data protection clauses and data processing activities, the details of which are contained in this document.
The right to access your personal data
You have a right to request information about your personal data that we store by creating a support ticket. Please state a reason for the request.
The right of data correction
You have an option to update your personal data by using the profile section in your account. In order to change any additional information please inform us and we will update our data records as soon as possible.
As well, we will take reasonable actions to request data correction from any third parties to whom we have passed the same information.
The right to be forgotten
If you no longer wish us to hold your personal data please notify us using the contact information and we’ll remove all your personally identifiable information (PII) from our database. Please note that it is not possible for us to provide our services without holding your personal data. Please also note that if you have an account in our system, this action will not lead to removal of the entire account; it will lead only to removal of the PII associated with this account, and to deactivation of this account.
As well, we will communicate the erasure request to any third parties to whom we have passed the same data.
The right to restrict processing
You have a right to request us to stop processing your personal data in certain ways, while not requiring us to delete the same data.
The right to data portability
You have a right to receive a copy of the data that we hold about you. As well, you may request that we transfer your personal data directly to a third party if it’s technically possible.
The right to object
If you feel that your fundamental rights and freedoms are being impacted you have a right to object against the usage of your personal data by us, unless we have overriding legitimate grounds for such processing. As well, you have a right to object against usage of your personal data for marketing purposes (including profiling) or for statistical and research purposes. Please notify us about your objection and we will cease such data processing.
Right to withdraw consent
As we rely on your consent as the basis on which we are processing your personal data, you have the right to withdraw your consent at any time. Even if you have not expressly given your consent to our processing, you also have the right to object (see above).